Shipping and Exchange Policy

RETURNS & EXCHANGES

WE HOPE YOU LOVE WHAT YOU ORDERED, BUT IN CASE YOU DON'T—PERHAPS IT'S A LITTLE TOO BIG OR THE STYLE JUST ISN'T YOU—WE'LL EXCHANGE YOUR ITEM FOR ANOTHER.

HERE'S WHAT WE REQUIRE:

1. MERCHANDISE MUST BE RETURNED WITHIN 10 DAYS OF PURCHASE.

2. IT MUST IN ITS ORIGINAL CONDITION- TAGS ATTACHED, UNWORN, UNWASHED, & UNALTERED.

3. YOU WILL NEED TO PROVIDE THE INVOICE WITH YOUR RETURN.

NON-EXCHANGABLE ITEMS

IF YOU BELIEVE YOU HAVE RECEIVED DEFECTIVE OR INCORRECT MERCHANDISE (STYLE, SIZE, COLOR), CONTACT US VIA EMAIL ([email protected]) WITHIN 5 DAYS OF RECEIPT AND PROVIDE A PHOTO OF THE DEFECT. 

THE FOLLOWING ARE NOT ELIGIBLE FOR EXCHANGE AND WILL BE DENIED:

INTIMATES, TIGHTS, SWIMWEAR, EARRINGS, HAIR ACCESSORIES, BODY SUITS AND BEAUTY PRODUCTS ALL SALE ITEMS RETURNS RECEIVED AFTER 10 DAYS OF THE ORIGINAL SHIPMENT DATE. DAMAGED, WASHED, WORN OR ALTERED ITEMS, INCLUDING ITEMS RETURNED WITH DEODORANT, MAKEUP, SMOKE, PERFUME AND/OR STAINS. SHOES WITHOUT THE ORIGINAL BOX - THE BOX MUST BE FREE OF DAMAGE, POSTAGE STICKERS OR STAMPS BLEMISHED SHOES. PLEASE CHECK SIZING ON ALL FOOTWEAR BY TRYING THEM ON INDOORS SO YOU WILL NOT BLEMISH THE SOLES.

HEARTS AND DAGGERS BOUTIQUE RESERVES THE RIGHT TO DETERMINE ELIGIBILITY FOR EXCHANGES, AND TO UPDATE THIS POLICY AT ANY TIME WITHOUT NOTICE. 

**ABSOLUTELY NO REFUNDS**

EXCHANGE INSTRUCTIONS

YOU MUST SEND YOUR RETURN WITHIN 10 DAYS OF THE ORIGINAL SHIPMENT DATE IN ORDER TO BE ELIGIBLE. IF EXCHANGING ITEMS FROM SEPARATE ORDERS, COMBINE THEM INTO ONE PACKAGE AND INCLUDE PACKING SLIPS FOR EACH ITEM. 

INSTRUCTIONS

EMAIL US AT: [email protected]  IN THE SUBJECT LINE: EXCHANGE <YOUR FULL NAME>, <YOUR ORDER NUMBER>IN THE MAIN TEXT, PLEASE DESCRIBE YOUR REASON FOR RETURNING THE ITEM. IF THE ITEM IS DEFECTIVE, YOU MUST PROVIDE A PHOTO OF THE DAMAGED AREA IN THE EMAIL.

HEARTS AND DAGGERS BOUTIQUE IS NOT RESPONSIBLE FOR ANY RETURN PACKAGES THAT ARE LOST OR DAMAGED.

EXCHANGE PROCESSING

PLEASE ALLOW 7 BUSINESS DAYS FOR YOUR EXCHANGE TO BE PROCESSED. 

SHIPPING & DELIVERY

ALL ORDERS PLACED WILL BE PROCESSED AND SHIPPED WITHIN 1-3 BUSINESS DAYS UNLESS OTHERWISE SPECIFIED IN THE PRODUCT DESCRIPTION. ORDERS ARE NOT SHIPPED ON WEEKENDS OR HOLIDAYS.

ALL ORDERS ARE SHIPPED FROM DALLAS, TX.

MERCHANDISE AVAILABILITY

WHILE WE MAKE EVERY ATTEMPT TO PROPERLY REPRESENT REAL INVENTORY NUMBERS ON THE SITE, MERCHANDISE AVAILABILITY ON OUR WEBSITE IS NOT GUARANTEED. IF MERCHANDISE IS NOT AVAILABLE BY THE TIME YOUR ORDER PROCESSES, WE WILL NOTIFY YOU OF THIS VIA E-MAIL. YOU WILL RECEIVE A SHIPPING CONFIRMATION E-MAIL ONCE YOUR ITEMS HAVE SHIPPED.